99zo Privacy Policy — Your Data, Our Responsibility

1 Introduction

99zo is one of Bangladesh's most trusted online gaming platforms. We believe every player has a fundamental right to have their personal information kept safe. This privacy policy explains what data 99zo collects, how it is used, who it may be shared with, and the steps we take to protect your information.

This Privacy Policy applies to the 99zo website, mobile app, and all associated services. By using any 99zo service, you agree to the terms of this Privacy Policy. Please read it carefully before using the platform.

We comply with international data protection standards and always treat your privacy as our top priority. The 99zo privacy policy is reviewed regularly and updated as needed to ensure you receive the best possible protection.

2 What information we collect

The following information may be collected when you create an account or use our services on 99zo:

Personal Identification Information:

• Full name and date of birth
• Mobile number and email address
• Current and permanent address
• National ID (NID) number or passport number (for KYC verification)

Financial Information:

• Mobile banking number (bKash, Nagad, Rocket)
• Transaction history and amounts
• Deposit & Withdrawal Records

Technical Information:

• IP address and device information
• Browser and operating system type
• Pages visited on the site and time spent
• Cookies & Session Data

Gaming Activity Data:

• Game History & Betting Records
• Bonus usage history
• Login timestamps and activity logs

3 Use of Data

99zo uses the information collected for the following purposes:

• Account management: For registration, login, and account verification.
• KYC Verification: To verify identity and confirm age.
• Financial Transaction Processing: To process deposits and withdrawals.
• Customer Support: To resolve your issues and answer your questions.
• Security Assurance: To detect and prevent fraud and fraudulent activity.
• Promotional Offers: To send you bonuses and offers tailored to your preferences (with your consent).
• Legal obligations: To meet regulatory requirements.
• Platform Development: To improve our services and introduce new features.

4 Data Sharing Policy

99zo never sells your personal data to third parties. However, information may be shared in the following limited circumstances:

All partners and third parties are required to comply with 99zo's privacy standards. They receive data only for specified purposes and are not permitted to use it beyond that.

5 Data Retention

How long 99zo retains your data depends on the type of information and applicable legal requirements:

• Account information: For the duration the account is active, and for a minimum of 5 years after closure.
• Financial Transaction Records: A minimum of 7 years as required by law.
• KYC documents: Up to 5 years after account closure.
• Gaming Logs: Up to 3 years.
• Cookie Data: Depending on the cookie type, typically between 30 days and 1 year.

Once the retention period expires, data is securely deleted or anonymized so that your identity can no longer be determined.

6 Cookie Policy

99zo uses cookies on its website. Cookies are small data files stored in your browser that help improve site functionality.

Types of cookies we use:

• Essential cookies: Essential for the site to function properly. Disabling these may cause the site to not work as expected.
• Performance Cookies: To measure how well the site is performing. This data is anonymous.
• Functionality Cookies: To remember your preferences such as language and settings.
• Session Cookies: To keep you logged in. Automatically deleted when the browser is closed.

You can manage cookies through your browser settings. Please note that disabling certain essential cookies may affect the functionality of some features on the site.

7 Your Rights

As a 99zo user, you have the following rights:

To exercise any of your rights, please contact our support team. We typically respond within 30 business days.

8 Minor's Privacy

99zo strictly does not provide services to anyone under 18. Protecting minors is a key part of our privacy policy.

• Date of birth is verified at the time of registration.
• Age is verified through the KYC process.
• We do not knowingly collect information from minors.
• If an account belonging to a minor is identified, it is immediately closed and all associated data is deleted.

9 Security Measures

99zo uses industry-standard security technologies to protect your personal information:

• 256-bit SSL/TLS Encryption: All data transfers are encrypted.
• Two-Factor Authentication (2FA): Two-factor authentication for your account.
• Regular Security Audits: Regular audits conducted by independent experts.
• Firewall Protection: Advanced firewall protection to prevent unauthorized access.
• Data Backup: Regular backups are stored in secure locations.
• Access controls: Only authorized personnel can access data on a need-to-know basis.
• Data Masking: Sensitive information is masked automatically.

That said, no digital system is 100% secure. In the event of a data breach or security incident, we will notify affected users in a timely manner as required by law.

10 Third-Party Services

99zo uses certain third-party services to operate the platform. Each of these services has its own privacy policy:

• Payment Gateway: bKash, Nagad, Rocket — for payment processing. Each complies with its own security standards.
• Analytics services: Anonymous data is used to measure site performance.
• KYC verification services: Authorized providers are used to verify identity.
• Cloud Storage: Internationally certified cloud services are used for secure data storage.

These third parties receive data only for specific purposes and are contractually bound to uphold 99zo's privacy standards. Under no circumstances may they use your information for any other purpose.

11 Policy Changes

99zo may update this privacy policy from time to time. When changes are made, we will:

• Updates will be published on this page with a revised date.
• You will be notified of significant changes via your registered email or SMS.
• Continued use of the site after any changes indicates your acceptance of the updated policy.

We recommend checking this page regularly. If you object to any changes, please contact support or request account closure.

12 Contact Us

For any questions, complaints, or requests regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Click the chat button at the bottom right of the site (24/7)
• Response Time: Usually within 24–48 hours