99zo Terms & Conditions — Full Rules

1 Introduction & Eligibility

By accessing 99zo (https://99zo.org) and any of its services, you confirm that you have read, understood, and agreed to these Terms and Conditions in full. If you do not agree with any part of these terms, please do not use our platform.

These terms apply in both English and Bengali. In the event of any conflict, the English version shall prevail. 99zo reserves the right to update these Terms and Conditions at any time. Notice will be posted on the platform before any changes take effect.

2 Account Registration

The following conditions must be met to open an account with 99zo:

• You must be at least 18 years old to register.
• Each person may register only one account. Creating multiple accounts will result in all accounts being closed and balances may be forfeited.
• The name, date of birth, mobile number, and address provided at registration must be accurate and truthful.
• It is your responsibility to keep your account password confidential. You must not allow anyone else to access your account.
• Providing false or inaccurate account information may result in the suspension or permanent closure of the account at any time.
• Transferring or selling an account is strictly prohibited.

3 KYC & Verification

99zo follows internationally recognized KYC (Know Your Customer) standards. We may request identity verification documents in the following cases:

• Before your first withdrawal.
• For transactions involving large amounts.
• When any suspicious activity is detected.
• When updating account information.

Accepted documents include: National ID (NID), passport, or driving licence. Bank statements or mobile banking statements may also be requested. Failure to submit valid documents may result in restrictions being placed on your account.

99zo stores all KYC information with the highest level of security and shares it with regulatory authorities only when required by law.

4 Deposit Policy

The following rules apply to deposits on 99zo:

• The minimum deposit amount is BDT 100.
• Only approved payment methods must be used, including bKash, Nagad, and Rocket.
• The mobile number used for a deposit must match the number registered on your account.
• Payments made in a third party's name or from another person's account are not accepted.
• Deposits are usually credited instantly. If there is a delay, please contact customer support.

99zo reserves the right to decline or place a hold on any deposit pending verification, particularly where fraud is suspected.

5 Withdrawal Policy

Please keep the following conditions in mind when withdrawing funds from 99zo:

• The minimum withdrawal amount is BDT 500.
• Withdrawals can only be made to the payment method registered on your account.
• KYC verification must be completed before your first withdrawal.
• Withdrawals are usually processed within 1–3 business days.
• To withdraw winnings earned from a bonus, the associated wagering requirements must be fulfilled.
• Withdrawals may be held for investigation if suspicious activity is detected.

6 Bonuses & Promotions

The following terms apply to the use of 99zo's bonus and promotional offers:

• Each bonus offer has its own wagering requirements, which are specified in the offer details.
• The welcome bonus applies to the first deposit only.
• Each member may use each bonus offer once only.
• Certain game or category restrictions may apply when using bonus funds.
• If evidence of bonus abuse is found, the bonus and any related winnings will be voided.
• 99zo reserves the right to modify or cancel any bonus offer at any time.
• Bonus abuse — such as claiming bonuses across multiple accounts from the same device — is strictly prohibited.

Separate terms may apply to VIP Program bonuses, as detailed on the VIP page. For any questions about bonuses, please contact our support team.

7 Gameplay Rules

All games on 99zo are powered by RNG (Random Number Generator) certified technology. Every game outcome is completely fair and random.

• Game logs will be reviewed before any dispute regarding a game outcome is considered.
• If a game is interrupted due to a technical issue, 99zo may void that round and return the bet.
• Game rules and payout information are available within each game's interface.
• In Live Casino games, the dealer's decision is final.
• Any winnings obtained by exploiting software bugs or glitches will be voided.

8 Prohibited Activities

The following activities are strictly prohibited on 99zo. If detected, your account will be permanently closed:

• Multiple Accounts: Creating multiple accounts under the same individual.
• Bonus Abuse: Using fake or someone else's information to claim a bonus.
• Fraud: Chargebacks, fraudulent payments, or any form of financial fraud.
• Money Laundering: Using the platform for illegal financial transactions.
• Hacking or Manipulation: Any attempt to hack or exploit the software or system.
• Collusion: Colluding secretly with other players.
• Automated Software: Using bots or scripts to play games.

9 Responsible Gaming

99zo believes gaming should be a form of entertainment, not a source of income. We are committed to helping our members build healthy gaming habits.

• Deposit Limit: You can set daily, weekly, and monthly deposit limits at any time.
• Self-Exclusion: Option to close your account for a set period or permanently.
• Gaming Break: You can take a break for 24 hours or longer.
• Loss Limit: Automatic game suspension when losses exceed a set amount.

If you need help with gaming addiction, our support team is always here for you. For more information, please visit our Responsible Gaming Visit the page.

10 Privacy

Protecting your personal information is our priority. Under 99zo's Privacy Policy:

• All data is protected with 256-bit SSL encryption.
• Your information is never sold to third parties.
• Information is not shared with any third party except where required by law.
• You may contact us to view or delete your personal data.

For more details, visit our Privacy Policy Visit the page.

11 Account Closure

99zo may suspend or permanently close an account under the following circumstances:

• Violation of the terms and conditions.
• If evidence of fraud or deceptive activity is found.
• If KYC verification has not been completed.
• Accounts that have been inactive for an extended period (more than 12 months).
• For legal or regulatory reasons.

You may close your account at any time. Any verified balance will be available for withdrawal upon closure.

12 Limitation of Liability

99zo is not liable for the following:

• Game losses resulting from internet disconnection or device failure.
• Errors or faults in third-party software or services.
• Unauthorized access to an account through unapproved means.
• Force majeure events (natural disasters, war, cyber attacks, etc.).

In any claim for damages, 99zo's maximum liability is limited to the value of the transaction in question.

13 Changes to Terms

99zo reserves the right to update these Terms and Conditions at any time. Notice will be posted on the platform before any changes take effect.

Continued use of the platform after any changes have been made will be considered acceptance of the updated terms. We recommend checking this page regularly.

For any questions or clarifications regarding the terms, please reach out to our support team. We are always happy to assist in Bengali.